Store Policy

SHIPPING


★ Your jewelry will be ready within 10 business days from the time of purchase
★ Custom orders including 3D modeling design may take longer and is based on your response and approval
★ Shipping is free of charge with every purchase
★ All shipping is insured to the value of the jewelry and requires your phone number and signature upon delivery
★ Domestic (ISRAEL) shipping takes 2-3 days and delivered to your door
★ International shipping takes 2-5 days to most destinations and is delivered to your door
★ Due to the impact of COVID-19 on shipping regulations, orders shipping to some countries can experience slight delays, but rest assured we are doing everything in our power to deliver as usual
★ Customs and import taxes - Buyers are responsible for any customs and import taxes that may apply. We will not be responsible for delays due to customs
★ In case a package returns to sender due to decline to release from customs – buyers are responsible for any charges, fees & duties that may apply on return back




RETURNS & EXCHANGES


★ We are proud of our quality handmade jewelry, and take special attention examining each piece before shipping
★ If there is ever a problem with your jewelry or you require other services you are welcome to contact us
★ If you would like to return or exchange your jewelry, please contact us within 3 days of delivery and Ship the item back within 7 days of delivery
★ Please note that you will be responsible for shipping costs for returning your item
★ Custom orders and sale items are not eligible to return or exchange
★ If you would like to exchange one item for another, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item
★ Your jewelry can be mailed back to our office for evaluation – please contact us before shipping to learn the safest way to ship
★ To start a return, you can contact us at galiwarshai@gmail.com or call us at +972507242220
★ Returned merchandise must be undamaged and in "new and unused condition" to be deemed acceptable for refund or exchange. Once inspected, should charges apply, you will be notified before any work being done to service your jewelry
★ The warranty does not apply on fractures or scratched jewelry, lost diamonds or gemstones, and does not cover damage as
a result of abuse, misuse, loss, or theft
★ In the case of a misplaced diamond, we will be glad to reset it. Stones up to 0.05CT will be reset free of charge
★ We are happy to resize your ring free of charge
★ We will not responsible to work or damage done to the jewelry by another jeweler




REFUNDS


★ We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not
★If approved, you’ll be automatically refunded on your original payment method
★ Please remember it can take some time for your bank or credit card company to process and post the refund too




INSURANCE


★ Our insurance covers the shipping of the item to your door. Once you sign for it, you are responsible to insure it
★ We highly recommend getting insurance for your diamond jewelry. Insurance is necessary to protect your financial investment in the event that something gets lost, stolen, or damaged
It can be included in your homeowner's or renter's insurance
★ Find your jewelry insurance appraisal in the jewelry certificate attached to your jewelry
★ Have your jewelry reappraised every 5 years or so, as the value will likely increase, and you want your insurance to cover accurately




SIZING


★ Every piece of jewelry is made to order to the ring size/ length you need
★ Please take the time to make sure you choose the correct size
★ For more info about how to measure your finger or neck, please go to the size guide
★ If you are still not sure which size to choose, please contact us and we will be happy to offer our best advice
★ We are happy to resize your ring free of charge
★ We offer one sizing loop to each necklace or bracelet for free. Just let us know what length you would like the loop to be at





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